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Home >> Customer Grievances
 
 
 
ATM txn charges 01.11.2014

 

DO’s and Dont’s for ATM Customers
 
CCSO SCHEME - INTERNAL BANKING OMBUDSMAN

 


 
 

Dear Customer,

We, at Punjab National Bank, are committed to serve you to your satisfaction and make your experience of patronizing PNB an enjoyable one. However, should you feel that our services are not up to the mark and wish to lodge your complaint, we welcome your valuable suggestions and feedback . Our endeavor shall be to convert your complaint into a compliment.

The matter may be brought to the notice of the concerned Branch Manager for its immediate redressal. Kindly obtain the complaint form from the branch and submit it against acknowledgement.

 
PLEASE CONTACT BRANCH MANAGER WHO IS THE FIRST POINT FOR IMMEDIATE REDRESSAL OF GRIEVANCE. (Please submit complaint on the prescribed complaint form against acknowledgement.)
 

SUBMIT COMPLAINT/SERVICE REQUEST                TRACK STATUS OF COMPLAINT/SERVICE REQUEST

 

  • Customer can use our "Online complaint Cum Feedback Kiosk" available at Circle Office/Field General Manager Office/Head Office.
  • Customer can also use services of hotline for connecting to call centre for lodging their complaints from selected Branches.

            LIST OF BRANCHES HAVING HOTLINE

 
LIST OF CIRCLE HEADS / CHIEF HOSTS ( NODAL OFFICER) WITH TELEPHONE/MOBILE/FAX NO. & E-MAIL IDs
 

For the following requirements, please contact our Call Centre on All India Toll Free Numbers (1800 180 2222/1800 103 2222) or Tolled Number (0120 2490000) :

  • Balance & Transaction enquiry.
  • Hot-listing of lost and damaged debit/ATM card.
  • Non-disbursement of cash from ATM
  • Missed call on the above TOLL FREE/TOLLED NUMBERS from the  registered mobile will get you Account Balance of your Savings Fund 

FOR CREDIT CARD HELPLINE: 1800 180 2345 or 0120-4616200

GRIEVANCE REDRESSAL MECHANISM
CUSTOMERS are requested to approach the BRANCH MANAGER in case of any grievances. If not satisfied, they may escalate the issue to:

LEVEL I
(CIRCLE HEAD)

LEVEL II
(FIELD GENERAL MANAGER)

LEVEL III
(GENERAL MANAGER HO) 

CIRCLE HEAD
PUNJAB NATIONAL BANK

FIELD GENERAL MANAGER
PUNJAB NATIONAL BANK 

SH. A.C CHUGH,
Principal Nodal Officer
(General Manager),
PUNJAB NATIONAL BANK
HO: 5,Sansad Marg,
New Delhi-110001
Tel.No: + 91-11-23716185
Fax: + 91-11-23323707
E-Mail: complaint@pnb.co.in 

(PLEASE CLICK  CIRCLE HEAD/FIELD GENERAL MANAGER TO KNOW DETAILS)

“INTERNAL OMBUDSMAN : If a customer is not satisfied with the reply/resolution given by the Bank or he does not receive reply within 21 days of his complaint lodged at the above levels (LEVEL I, LEVEL II and LEVEL III ) he  can approach to Internal Ombudsman.” The procedure for filling complaint is as under :

A) The complaint in writing shall be duly signed by the complainant or his authorized representative ( other than the advocate ) stating clearly :

(i) Name and address of the complainant.

(ii) Name and address of the branch or office of the bank against which the complaint is made.

(iii) Reason(s) giving rise to the complaint along with date of reply/resolution given by the bank.

B) The complainant shall file along with the complaint,copies of documents, if any, which he proposes to rely upon, at the following address:

Sh. R.C Khurana (CCSO)
 Office of Chief Customer Service Officer
C/o Punjab National Bank
HO :5 Sansad Marg,New Delhi 110001

OR      Send complete set of signed and scanned documents at ccso@pnb.co.in.

 

BANKING OMBUDSMAN : If a customer is not satisfied with resolution of his grievances or he does not receive reply within a month of his complaint lodged at the level of  INTERNAL OMBUDSMAN, he can approach to the Banking Ombudsman. For address and area of operation of Banking Ombudsman, please click ‘About Us’ at our Homepage.

 
 
 
 
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