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REDRESSAL OF COMPLAINTS LIST OF CIRCLE HEADS

LIST OF CIRCLE HEADS / CHIEF HOSTS WITH TELEPHONE/MOBILE/FAX NO. & E-MAIL IDs

Dear Customer,

We, at Punjab National Bank, are committed to serve you to your satisfaction and make your experience of patronizing PNB an enjoyable one. However, should you feel that our services are not up to the mark and wish to lodge your complaint, we welcome your valuable suggestions and feedback . Our endeavor shall be to convert your complaint into a compliment.

The matter may be brought to the notice of the concerned Branch Manager for its immediate redressal. Kindly obtain the complaint form from the branch and submit it against acknowledgement.

PLEASE CONTACT

Branch Manager (who is first point to contact) for immediate redressal . (Please submit complaint on the prescribed complaint form against acknowledgement)

COMPLAINT FORM

  • COMPLAINT FORM
  • Customer can use our "Online complaint Cum Feedback Kiosk" available at Circle Office/Field General Manager Office/Head Office.
  • Customer can also use services of hotline for connecting to call centre for lodging their complaints from selected Branches.
  • LIST OF HOTLINES BRANCHES

LIST OF FIELD GENERAL MANAGER/CIRCLE HEADS/CHIEF HOSTS ( NODAL OFFICER) WITH TELEPHONE/MOBILE/FAX NO. & E-MAIL IDs

ALL INDIA TOLL FREE NUMBER: 1800 180 2222,1800 103 2222 or 0120-2490000

For any query related to-

  • Balance & Transaction enquiry.
  • Hot-listing of lost and damaged debit/ATM card.
  • Non-disbursement of cash from ATM
  • To register request for IBS/SMS alerts.

Missed call on these numbers from the registered mobile will get you Balance Enquiry.

FOR CREDIT CARD HELPLINE: 1800 180 2345 or 0120-4616200

GRIEVANCE REDRESSAL MECHANISM

CUSTOMERS are requested to approach the BRANCH MANAGER in case of any grievances. If not satisfied, they may escalate the issue to:

LEVEL I
(Circle Head)
LEVEL II
(Field General Manager)
LEVEL III
(General Manager HO)
CIRCLE HEAD
PUNJAB NATIONAL BANK

FIELD GENERAL MANAGER
PUNJAB NATIONAL BANK

SH. Rajeev Raizada,
Principal Nodal Officer
(General Manager),
PUNJAB NATIONAL BANK
Customer Care Centre
HO: 5,Sansad Marg,
New Delhi-110001
Tel.No: + 91-11-23716185
Fax: + 91-11-23323707
E-Mail:
care@pnb.co.in

(PLEASE CLICK  CIRCLE HEAD/FIELD GENERAL MANAGER TO KNOW DETAILS)

If complainant does not receive a reply within months or is not satisfied with the reply of bank, can approach to

Sh. R.C Khurana

Chief Customer Service Officer (CCSO)

Internal Ombudsman

Punjab National Bank

Customer Care Centre

Head Office:5 Sansad Marg,New Delhi 110001

Phone: 011-23717425, Fax: 011-23323707

Email: ccso@pnb.co.in

On failure to get a reply within a month from the CCSO or if unsatisfied with the reply of the CCSO, customers may refer to the Banking Ombudsman. For address and area of operation of Banking Ombudsman, please click ‘About Us’at our Homepage.

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