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PNB IS THE MEMBER OF BCSBI

REDRESSAL OF COMPLAINTS

 

Dear Customer,

 

We, at Punjab National Bank, are committed to serve you to your satisfaction and make your experience of patronizing PNB an enjoyable one. However, should you feel that our services are not up to the mark and wish to lodge your complaint, we welcome your valuable suggestions and feedback . Our endeavor shall be to convert your complaint into a compliment.

 

The matter may be brought to the notice of the concerned Branch Manager for its immediate redressal. Kindly obtain the complaint form from the branch and submit it against acknowledgement.

 

PLEASE CONTACT BRANCH MANAGER WHO IS THE FIRST POINT FOR IMMEDIATE REDRESSAL OF GRIEVANCE. (Please submit complaint on the prescribed complaint form against acknowledgement.)

ONLINE SUBMISSION/CHECK THE STATUS (FOR FASTER RESOLUTION, PL SUBMIT ONLINE.

SUBMIT COMPLAINT/SERVICE REQUEST      TRACK STATUS OF COMPLAINT/SERVICE

  • Customer can also use services of hotline for connecting to call centre for lodging their complaints from selected Branches.

 

LIST OF BRANCHES HAVING HOTLINE

 

GRIEVANCE REDRESSAL MECHANISM

CUSTOMERS are requested to approach the BRANCH MANAGER in case of any grievances. If not satisfied, they may escalate the issue to:

LEVEL I
(CIRCLE HEAD)
LEVEL II
(ZONAL MANAGER)
LEVEL III
(GENERAL MANAGER HO) 

CIRCLE HEAD
PUNJAB NATIONAL BANK

CHIEF HOST LIST

CIRCLE HEAD LIST

 

ZONAL MANAGER
PUNJAB NATIONAL BANK 

ZONAL MANAGER LIST

SH. Rajeev Raizada,
Principal Nodal Officer
(General Manager),
PUNJAB NATIONAL BANK
HO: 5,Sansad Marg,
New Delhi-110001
Tel.No:+91-11-23716185
Fax:+91-11-23323707E-Mail: care@pnb.co.in 

 

 

"Bank will internally escalate all cases to the CCSO (Internal Ombudsman) for final decision where either the complaint is rejected or only partial relief is provided to the complainant."

 

BANKING OMBUDSMAN : If a customer is not satisfied with resolution of his grievances or he does not receive final reply within a month of his complaint, he can approach to the Banking Ombudsman. For address and area of operation of Banking Ombudsman, please click 'Here'.

 

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