Lodge Complaint for Digital Transactions Online Service Request Online Complaint
PNB IS THE MEMBER OF BCSBI
Redressal Of Complaints
Dear Customer,
We, at Punjab National Bank, are committed to serve you to your satisfaction and make your experience of patronizing PNB an enjoyable one. However, should you feel that our services are not up to the mark and wish to lodge your complaint, we welcome your valuable suggestions and feedback . Our endeavor shall be to convert your complaint into a compliment.
The matter may be brought to the notice of the concerned Branch Manager for its immediate redressal. Kindly obtain the complaint form from the branch and submit it against acknowledgement.
GRIEVANCE REDRESSAL MECHANISM
Customers are requested to approach- Customer Care Centre, HO-New Delhi through email- care[at]pnb[dot]co[dot]in or by call at following Nos. in case of any grievances
1800 180 2222 (Toll Free)
1800 103 2222 (Toll Free)
0120-2490000 (Paid No.)
The contact details are displayed on Comprehensive Notice Board in branches and on Bank’s Website- www.pnbindia.in
ONLINE SUBMISSION/CHECK THE STATUS (FOR FASTER RESOLUTION, PL SUBMIT ONLINE).
SUBMIT SERVICE REQUEST TRACK STATUS OF COMPLAINT/SERVICE REQUEST LODGED BEFORE 22.06.2020
SUBMIT COMPLAINT TRACK STATUS OF COMPLAINT LODGED AFTER 22.06.2020
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Customer can also use services of hotline for connecting to call centre for lodging their complaints from selected Branches.
LIST OF BRANCHES HAVING HOTLINE
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DETAILS OF PRINCIPAL NODAL OFFICER |
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Principal Nodal Officer
Sh. Satyawan Ohlan
General Manager
Customer Care Centre
Plot No. 4, Sector-10, Dwarka
New Delhi-110075
Tel.No:+91-11-28044153
E-Mail: care[at]pnb[dot]co[dot]in
For COVID-19 related Grievances :
Rakesh Kaul
Nodal Officer(For COVID-19 Complaints)
Punjab National Bank
Customer Care Centre
Plot No. 4, Sector-10, Dwarka
New Delhi-110075
Tel.No:+91-11-28044907
E-Mail: covidcomplaints[at]pnb[dot]co[dot]in
Dear Customer, PNB`s new Toll Free
No is 1800 180 4400 for COVID-19
related queries. This Toll free number
is available from 10 AM to 7 PM (all 7 days).
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LIST OF CHIEF CUSTOMER EXECUTIVE OFFICER(CCEOs)
"Bank will internally escalate all cases to the CCSO (Internal Ombudsman) for final decision where either the complaint is rejected or only partial relief is provided to the complainant."
ISSUE RELATED TO PNB HOUSING FINANCE - CONTACT DETAILS
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PNB Housing Finance Toll Free Number |
18001208800 |
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PNB Housing Finance Customer Care Number |
011-23357174 |
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PNB Housing Finance Customer Care Email |
loans[at]pnbhfl[dot]com |
ISSUE RELATED TO PNB GILTS - CONTACT DETAILS
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Registered- cum- corporate office |
+91-11-23325759 / 5779, 23737891,23738985 |
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E-mail |
pnbgilts[at]pnbgilts[dot]com |
ISSUE RELATED TO PNB INVESTMENT SERVICES LTD - CONTACT DETAILS
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Corporate Office Mumbai |
+91(22)26532745 |
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Email |
maheshp[at]pnbisl[dot]com |
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Regd Office & Head Office |
+91(11)41032929 |
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Email |
coo[at]pnbisl[dot]com |
Banking Ombudsman : If a customer is not satisfied with resolution of his grievances or he does not receive final reply within a month of his complaint, he can approach to the Banking Ombudsman. For address and area of operation of Banking Ombudsman, please click `here` .