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Bank has launched EMV chip based debit card
We are privileged to introduce to you our new product, a Prepaid PNB World Travel Card
Corporate clients even who is not listed in any of the stock exchanges
The Debit Card offers at a glance.
Online Complaint/Service Request
Dear Customer,
We, at Punjab National Bank, are committed to serve you to your satisfaction and make your experience of patronizing PNB an enjoyable one. However, should you feel that our services are not up to the mark and wish to lodge your complaint, we welcome your valuable suggestions and feedback . Our endeavor shall be to convert your complaint into a compliment.
The matter may be brought to the notice of the concerned Branch Manager for its immediate redressal. Kindly obtain the complaint form from the branch and submit it against acknowledgement.
PLEASE CONTACT BRANCH MANAGER WHO IS THE FIRST POINT FOR IMMEDIATE REDRESSAL OF GRIEVANCE. (Please submit complaint on the prescribed complaint form against acknowledgement.)
ONLINE SUBMISSION/CHECK THE STATUS (FOR FASTER RESOLUTION, PL SUBMIT ONLINE).
SUBMIT COMPLAINT/SERVICE REQUEST TRACK STATUS OF COMPLAINT/SERVICE
LIST OF BRANCHES HAVING HOTLINE
CUSTOMERS are requested to approach the BRANCH MANAGER in case of any grievances. If not satisfied, they may escalate the issue to:
Circle Head Punjab National Bank
Zonal Manager Punjab National Bank
Shri RK Chatterjee Principal Nodal Officer (General Manager), Punjab National Bank Customer Care Centre Plot No. 4, Sector-10, Dwarka New Delhi-110075 Tel.No:+91-11-28044907 E-Mail: care@pnb.co.in
"Bank will internally escalate all cases to the CCSO (Internal Ombudsman) for final decision where either the complaint is rejected or only partial relief is provided to the complainant."
Banking Ombudsman : If a customer is not satisfied with resolution of his grievances or he does not receive final reply within a month of his complaint, he can approach to the Banking Ombudsman. For address and area of operation of Banking Ombudsman, please click `here` .
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