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Digital Complaint (ATM/UPI/E-Com/POS etc.) Other Complaint(Branch Level,Service Related etc.) Track Status Re-open complaint National Cyber Crime Reporting Portal

PNB IS THE MEMBER OF BCSBI

Redressal Of Complaints

Dear Customer,

We, at Punjab National Bank, are committed to serve you to your satisfaction and make your experience of patronizing PNB an enjoyable one. However, should you feel that our services are not up to the mark and wish to lodge your complaint, we welcome your valuable suggestions and feedback . Our endeavor shall be to convert your complaint into a compliment.

The matter may be brought to the notice of the concerned Branch Manager for its immediate redressal. Kindly obtain the complaint form from the branch and submit it against acknowledgement.

TAT for Complaints/Grievances

How to track status of complaints

How to Lodge Non Digital Complaints

GRIEVANCE REDRESSAL MECHANISM

Customers are requested to approach- Customer Care Centre, HO-New Delhi through email- care[at]pnb[dot]co[dot]in or by call at following Nos. in case of any grievances
1800 1800 (Toll Free)
1800 2021 (Toll Free)
0120-2490000 (Paid No.)
The contact details are displayed on Comprehensive Notice Board in branches and on Bank’s Website- www.pnbindia.in

Reporting of Cyber Crime Incidents:

Report Incidents of Cyber Crime with “https://cybercrime.gov.in”
Or
Dial 1930 for assistance

ONLINE SUBMISSION/CHECK THE STATUS (FOR FASTER RESOLUTION, PL SUBMIT ONLINE).

Customer can also use services of hotline for connecting to call centre for lodging their complaints from selected Branches.

LIST OF BRANCHES HAVING HOTLINE

DETAILS OF PRINCIPAL NODAL OFFICER
Principal Nodal Officer Sh. Pulin Kumar Pattanaik General Manager Customer Care Centre Plot No. 5, Institutional Area, Sector-32 Gurugram (Haryana)- 122001 Tel.No:+91-124-4126244 E-Mail: pno[at]pnb[dot]co[dot]in

LIST OF CHIEF CUSTOMER EXECUTIVE OFFICER(CCEOs)

"Bank will internally escalate all cases to the CCSO (Internal Ombudsman) for final decision where either the complaint is rejected or only partial relief is provided to the complainant."

ISSUE RELATED TO PNB HOUSING FINANCE - CONTACT DETAILS

PNB Housing Finance Toll Free Number	18001208800
PNB Housing Finance Customer Care Number	011-23357174
PNB Housing Finance Customer Care Email	loans[at]pnbhfl[dot]com

ISSUE RELATED TO PNB GILTS - CONTACT DETAILS

Registered- cum- corporate office	+91-11-23325759 / 5779, 23737891,23738985
E-mail	pnbgilts[at]pnbgilts[dot]com

ISSUE RELATED TO PNB INVESTMENT SERVICES LTD - CONTACT DETAILS

Corporate Office Mumbai	+91(22)26532745
Email	maheshp[at]pnbisl[dot]com
Regd Office & Head Office	+91(11)41032929
Email	coo[at]pnbisl[dot]com

RBI Ombudsman : If a customer is not satisfied with resolution of his grievances or he does not receive final reply within a month of his complaint, he can approach to the RBI Ombudsman. For address and area of operation of RBI Ombudsman, please click `here` .