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redressal of complaints list

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PNB IS THE MEMBER OF BCSBI

Redressal Of Complaints

Dear Customer,

We, at Punjab National Bank, are committed to serve you to your satisfaction and make your experience of patronizing PNB an enjoyable one. However, should you feel that our services are not up to the mark and wish to lodge your complaint, we welcome your valuable suggestions and feedback . Our endeavor shall be to convert your complaint into a compliment.

The matter may be brought to the notice of the concerned Branch Manager for its immediate redressal. Kindly obtain the complaint form from the branch and submit it against acknowledgement.


PLEASE CONTACT BRANCH MANAGER WHO IS THE FIRST POINT FOR IMMEDIATE REDRESSAL OF GRIEVANCE. (Please submit complaint on the prescribed complaint form against acknowledgement.)



ONLINE SUBMISSION/CHECK THE STATUS (FOR FASTER RESOLUTION, PL SUBMIT ONLINE).


SUBMIT COMPLAINT/SERVICE REQUEST TRACK STATUS OF COMPLAINT/SERVICE

  • Customer can also use services of hotline for connecting to call centre for lodging their complaints from selected Branches.

LIST OF BRANCHES HAVING HOTLINE

GRIEVANCE REDRESSAL MECHANISM

CUSTOMERS are requested to approach the BRANCH MANAGER in case of any grievances. If not satisfied, they may escalate the issue to:

level I (Circle Head) level II (Zonal Manager) level III (General Manager HO)

Circle Head
Punjab National Bank

Zonal Manager
Punjab National Bank

Shri RK Chatterjee
Principal Nodal Officer
(General Manager),
Punjab National Bank
Customer Care Centre
Plot No. 4, Sector-10, Dwarka
New Delhi-110075
Tel.No:+91-11-28044907
E-Mail: care@pnb.co.in



"Bank will internally escalate all cases to the CCSO (Internal Ombudsman) for final decision where either the complaint is rejected or only partial relief is provided to the complainant."


ISSUE RELATED TO PNB HOUSING FINANCE - CONTACT DETAILS

PNB Housing Finance Toll Free Number 18001208800
PNB Housing Finanance Customer Care Number 011-23357174
PNB Housing Finance Customer Care Email loans@pnbhfl.com

ISSUE RELATED TO PNB GILTS - CONTACT DETAILS

Registered- cum- corporate office +91-11-23325759 / 5779, 23737891,23738985
E-mail pnbgilts@pnbgilts.com

ISSUE RELATED TO PNB INVESTMENT SERVICES LTD - CONTACT DETAILS

Corporate Office Mumbai +91(22)26532745
Email maheshp@pnbisl.com
Regd Office & Head Office +91(11)41032929
Email coo@pnbisl.com

Banking Ombudsman : If a customer is not satisfied with resolution of his grievances or he does not receive final reply within a month of his complaint, he can approach to the Banking Ombudsman. For address and area of operation of Banking Ombudsman, please click `here` .

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