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Citizen's Charter 4.(iii)

To maintain privacy and confidentiality of the customers' personal information except in the following cases. However, the bank may utilize the information for cross-selling of own products/services.

  • where disclosure is under compulsion of law.
  • Offer nomination facility to all deposit accounts (i.e. account opened in individual/ proprietorship capacity) and all safe deposit locker hirers (i.e. individual hirers).
  • Where there is duty to the public to disclose.
  • Where interest of the bank requires disclosure
  • Where the disclosure is made with the express or implied consent of the customer
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