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Citizen's Charter 7

customer education

BCSBI Codes are exhibited on our public domain website

Special efforts will be made to educate the customers in the use of technology in banking. Banks will make use of Print media, Television, All India Radio for this purpose. Short training programmes at the branch level will also be arranged for the customers.

Bank will ensure full transparency to the customer in levying of various fees/ service charges and penalties.

Bank will establish a proper Customer Grievance / Assistance Centre which works in an integrated manner across channels like – branches, call centres, IVR, internet and mobile. The personnel in the Call centres who receive the grievances should be empowered to make decisions.

Useof various technology channels for customer education and gathering suggestion for improving service will be made.

Bank will implement a relevant Customer Relationship Management system to capture and track customer issues and complaints.

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