Internet Payment Gateway (IPG)- FAQ

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Internet Payment Gateway (IPG)- FAQ

What is PNB Internet Payment Gateway?

PNB Internet Payment Gateway is the service provided for facilitating e-Commerce transactions between merchants, customers and various financial institutions for all kinds of payments. The infrastructure supports unified, secure access to PNB Internet Payment Gateway services.

PNB Internet Payment Gateway accepts and validates Internet payments via Credit Card, Debit Card, Net banking and Bharat QR from the end customers.

What are the types of Payment Modes are offered by PNB Internet Payment Gateway?

PNB Internet Payment Gateway provides complete, simple and secure online Payment Gateway Services, with a Credit Card, Debit Card, Net Banking and Bharat QR transaction validation process. This enables e-Commerce websites to sell products and services online, and accept payments.

Who can become a PNB Internet Payment Gateway Merchant?

Any Corporate / Society / Organization having a fully functional website or intending to have a website where they sell products, services, and accept payments, can be enrolled in PNB Internet Payment Gateway.

How can I avail PNB Internet Payment Gateway Payment Service?

You can avail the services through nearest branch by completing mandatory documentation process including KYC procedures.

How long will it take for my application to be processed?

Once your application form is received, PNB Internet Payment Gateway Relationship Manager and Risk, Fraud and Compliance team will scrutinize your application. On approval, you will receive the list of documents required by us to validate your business. Your PNB Internet Payment Gateway account shall be activated once your submitted documents are approved. On activation of the account an Email notification will be sent to your registered email address.

Is PNB Internet Payment Gateway secure?

PNB Internet Payment Gateway is certified with Payment Card Industry Data Security Standard (PCI DSS), which reinforces our promise of security.

How can I check the status of a transaction?

PNB Internet Payment Gateway provides personalized Merchant Web Portal. Merchant who have been successfully on boarded with PNB Internet Payment Gateway will get login-ID through e-mail. In this account, all transaction record and bank details will be available for view and download.

Is there any function from PNB Internet Payment Gateway where I can query payment status if my system did not get payment status response from PNB Internet Payment Gateway?

You can use Server to Server functionality to query PNB Internet Payment Gateway database for transaction status. PNB Internet Payment Gateway will provide detailed Merchant Integration Document with Technical Specification for more information on server to server communication.

What is the Payment Settlement System?

PNB Internet Payment Gateway shall follow a max T + 2 days settlement cycle i.e. where funds would be transferred within 2 working days of capture of transaction.

Is there a demo site (UAT setup), where testing can be carried out?

A fully functional e-commerce dummy page to be used for testing. This setup is an exact replica of our Production setup.

How I will know that a transaction has taken place on my website?

As soon as a transaction happens on your website you will receive an e-mail notification. You can also login in your PNB Internet Payment Gateway account to manage the orders and transactions.

How can I check the status of a particular order?

You can login to your web portal for checking the status of your order or transaction. The login details would be given to you as soon as your PNB Internet Payment Gateway account is activated.

What are the different MIS reports provided in PNB Internet Payment Gateway Merchant Login?

Detailed MIS reports can be downloaded from Merchant Portal which helps the client to manage orders and transactions. Some of them are Reports on Successful payments, Payments Failed, Settled Transactions, Payout transactions, Chargebacks etc.

What is SSL?

SSL stands for Secure Socket Layer. SSL is an encryption method that is used to secure sensitive data as it is passed across the internet.

Tell me about customer support at PNB Internet Payment Gateway?

At Punjab National Bank, we are committed to provide best services to our customers.

Please feel free to share your PNB Internet Payment Gateway experience with us.

You can email us at wl-in.ipghelpdesk[at]worldline[dot]com for any queries, transaction details or any other issues.

You can also call us on the number(s) mentioned below during the operational hours:

Contact Number: 040-27858105

Operational Hours:

All Days:09.30 AM to 06.30 PM

Needless to say, we will assist you in resolving your transaction related to merchant.

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