Monetary Compensation Scheme on debit card :

Accidental Insurance claim is available on both premium and non-premium debit card users.

Eligibility for Insurance claim for all card type-(Master/Visa/Rupay)

The card user must have done minimum one successful financial or non-financial transaction at any channel ( ATM/POS/ E-Commerce )

• within 45 days prior to date of accident including accident date for Premium Cardholders.
• within 90 days prior to date of accident including accident date for Non Premium Cardholders.

For Rupay cards. Insurance is available for both Accidental Death/ Permanent Disability. :

For Master cards. . Insurance is available for both Accidental Death:

For VISA cards. . Insurance is available for Accidental Death:

Family member(s) / beneficiaries of a deceased PNB ATM / Debit Card holder should intimate their base branch within 90 days from the date of death.

All supporting documents relating to the claim must be submitted within 150 days(one hundred and fifty days) from the date of death.

“The Bank has been giving loyalty reward points on usage of its Debit Cards/ IBS/ MBS/ PNB Kitty/ PNB UPI to our esteemed customers. This program shall be ceased with effect from 01.08.2018. The new reward based program, shall be announced separately. However, the Loyalty Reward Points already accrued by the customers shall remain valid upto 30.09.2018. Accordingly, Customers are requested to redeem their Loyalty Reward points before 30.09.2018, after which the un redeemed points will expire.”

PNB Rewardz is the loyalty program for Punjab National Bank Debit Card holders. As a Punjab National Bank Debit Card holder, you get reward points for using your Debit Card during all purchases. These accumulated points can be redeemed at www.PNBRewardz.com or call 1860-108-3334 for a host of free products and services.

Register now and start a rewarding journey!

As a Punjab National Bank Debit Card holder, you are automatically enrolled as a member of this program and earn reward points whenever you use your debit card for purchases.

However, to start with the process of redemption for fabulous gifts and services, you need to register at www.PNBRewardz.com or call 1860-108-3334.

Another platform for redemption of loyalty points by downloading "PNB Rewardz Mobile App" which can be downloaded freely from Google Play on Android Phones and IOS App store on Iphones. With the help of this Mobile App, Customers can register for PNB Rewards, Check their reward points, Redeem online and get alerts on Deals and Discounts. PNB Rewardz mobile application shall provide the consumer with complete details of the retail merchant partner network.

Use your Punjab National Bank Debit Card & earn 1 point for every Rs. 100 purchases on PoS & E-Com :

• Shopping
• Dining
• Booking Tickets
• Filling Fuel
• Paying Utility Bills Online & more

Max Get More:

Max Get More is a merchant partner network that offers additional reward points to members of the PNB Rewardz program. The additional point offerings are made to members for shopping at Max Get More partner outlets with their Punjab National Bank Debit Cards.

• Max Get More consists of merchant partners across categories such as jewellery, electronics, apparel, online merchants ,etc.
• Get 2, 3 or 4 points in addition to the regular points for every Rs. 100 spent
• Points can also be used to pay for purchases & avail discounts at Max Get More partner outlets
• To locate partner stores visit www.MaxGetMore.com

Redeem Points:

• Redeem your points for a host of free products and services:
• Merchandise
• Movie Tickets
• Bus Tickets
• Flight Tickets

To register & redeem your points, visit www.PNBRewardz.com or call 1 860 108 3334 (Mon to Sat from 9 AM to 9 PM and on Sunday 9 AM to 6 PM)

• Charges on PNB ATMs for PNB Card holders

  Number of Free ATM Transactions on PNB ATMs per month: 5 Charges on transactions (over and above free transactions): Rs. 10 (plus taxes)

  No. of Transactions includes financial and non-financial transactions (only mini statement). There are no charges for other non-financial transactions except mini statement. The above charges are effective from 01/09/2017

• PNB Cardholders attached to Saving Bank accounts may make three transactions (Financial & Non-Financial) in 6 Metro cities (Mumbai, New Delhi, Chennai, Kolkata, Bengaluru and Hyderabad) and five transactions in other cities at ATMs of other banks free of cost in every calendar month. Other transactions will attract charges of Rs. 20 for financial transactions and Rs. 9 for Non-Financial Transactions respectively at other Bank ATMs.
• However for RuPay Mudra Card launched in July-2015, all ATMs transaction attract charges where customers make transactions on other banks ATMs.
  Any no. of POS / ecommerce transactions are also free except No. 7 & 8.
• The charges for International transactions at ATMs are as follows:

  Cash Withdrawal-- Rs. 150/- per transaction.

  Non-financial Transaction --Rs. 30/- per transaction

• The charges for International ATM transactions in Nepal under Everest Bank Ltd. Sharing arrangement are as follows:

  Cash Withdrawal Rs. 50/- per transaction

  Balance Enquiry--Rs. 15/- per transaction

• The charges for International ATM transactions in Bhutan under Druk PNB Ltd. (DPL) Sharing arrangement are as follows:

  Cash Withdrawal Rs. 6/- per transaction.

  Balance Enquiry--Nil.

• 1. Complaints lodged against failed ATM transactions will be resolved within 7 working days of receipt of complaints.
• 2. For delayed resolution, compensation of Rs.100 per day will be paid if claim is lodged within 30 days of the date of transaction.
• 3. All such complaints be lodged at our Customer Relationship Centre by calling # 0120-2490000 and ( Toll Free)18001802222; 1800 103 2222.