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Unified payment Interface (UPI) is a payment system developed by National Payment Corporation of India (NPCI). It is a platform where customer can fetch and place all his accounts maintained with different banks and transact through these accounts. UPI allows you to transfer money between any two parties via smart phone through a payment identifier like virtual address or Account number and IFSC.
UPI is providing additional benefits to existing mechanisms in the following ways:
UPI, as of now, is available only for Android smart phone users and can be downloaded through play store, for other platforms it would be made available shortly.
Yes, you need to register on UPI and link your bank accounts before performing transactions.
Yes, you can use PNB UPI App even if you are not a PNB Customer, and add accounts maintained in other banks participating in UPI.
While registering for PNB UPI, please ensure you have following:
Currently, there are no charges for transactions done through UPI.
The different channels for transferring funds using UPI are:
After successful registration with UPI, click on Add Bank Account. Choose your bank from the menu, the bank should be UPI participant.
The reason may be:
It might be the case that your mobile number is mistakenly registered against the account number in question. Please contact the respective bank whose account is visible.
As of now in PNB UPI :
Virtual Address is created for your bank account which acts as a unique identifier to be used for performing the transactions. To send money, you just need to enter the virtual address of the beneficiary. The beneficiary need not show account details as only Virtual address is required for the transactions.
After successful addition of bank account and creation of virtual address, click on Set PIN for setting a PIN for transaction. This PIN would be required for authorizing transactions. An OTP would be delivered on the registered mobile number. You also need to enter the last 6 digits of your debit card and its expiry date. You can use Change PIN option to change the PIN required for transactions.
Using the debit card, you can set the UPI PIN only for the primary account linked to the card. In case of confusion about primary account linked to the card, please contact your branch.
Click on Txn status to track the transactions. If you have any concerns, select the particular transaction and log the complaint by writing the relevant comment for it. You can further check its status from `Complaint Status` menu.
Yes, one can use more than one UPI application on the same mobile and link accounts of any bank registered with UPI.
Yes, for a given bank account, more than one virtual address up to maximum of 10 can exist.
Within a few minutes, the amount would be returned to you. In case of any further issues, please log a complaint.
No, once the payment is initiated, it cannot be stopped.
As of now, only domestic transactions can be done.
In case of change in UPI app version /Handset/SIM, you need to re-register with the same process of mobile number verification and no need to create new/change virtual address.
In such a scenario, do not worry. The UPI app authenticates your identity through mobile number. In case of theft, get your mobile number blocked through your service provider. In addition, PIN would be required both for logging into the application and authorizing transaction. So the possibility of security breach is minimized. As a practice, never disclose your PIN to anyone.
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